FREQUENTLY ASKED QUESTIONS

We want happybrush to be more than a 2-minute affair in the morning and evening. You can find all answers to the most frequently asked questions here. And if you want to know more, feel free to contact us via e-mail or just give us a call.

E-Mail

support@happybrush.de

Hotline

+49 89 24412635

WhatsApp

Available soon

GENERAL

Our complete product portfolio including accessories is available in our web shop. Moreover, specific toothbrushes, toothpaste and brushheads are available at amazon.co.uk.

Furthermore, you can purchase not only the rotating toothbrushes and associated brushheads, but also specific sorts of toothpaste at dm Germany, dm Austria, and dm Hungary. In addition to this, you can purchase the VIBE 3 sonic toothbrush at dm Austria.

A selection of happybrush products is also available at selected BIPA, Budni, tegut, MediaMarkt and Saturn stores.

Please don’t hesitate to contact us via support@happybrush.de for further information regarding the availability of happybrush products. You can also contact us in order to find out more about our limited editions.

 

Our rotating oscillating toothbrushes with round brush heads swing back and forth in a semi-circle. These rotations effectively remove plaque. Have a look on our survey:StudieIn addition, there are our sonic toothbrushes with elongated heads. They clean by vibrations. In terms of clinical studies and cleaning performance, both systems are roughly the same. When using rotating toothbrushes, you should clean each tooth individually. Sonic toothbrushes clean larger surfaces at once. Especially people with sensitive gums and an affinity for the manual toothbrush are better of with sonic toothbrushes. Therefore, before purchasing a happybrush, you should take your individual needs and preferences into consideration.

 

Well, that’s a simple one. We focus on the essentials. Everything else such as bloated product features and expensive marketing campaigns, are left out, because neither your teeth nor your wallet have an advantage of that!

You can return your happybrush sonic toothbrush free of charge within one year and get a new one in exchange. In order to do so, please send us a message via support@happybrush.de.

At the moment the battery of the happybrush is unfortunately not replaceable, because otherwise we could not guarantee the waterproofness of the product. However, we will replace your happybrush free of charge until the 24th month in case the happybrush was purchased at our online shop.

Dentists recommend the use of electric toothbrushes for adults from 12 years and older.

Yes, that’s not a problem.

Yes, usually there should be no problem. To be on the safe side, however, please ask your dentist beforehand, as there are always special cases that we cannot foresee.

With our happybrush "100 days trial cleaning" guarantee, you can test your happybrush StarterKit purchased in our shop without any risks and return it within 100 days. ATTENTION: Of course, this only applies to a purchase in our Shop, The return guidelines of our retail partners and other e-commerce platforms might be different.

Being a young company, we want to make the world a better place. For every newly purchased package of brushheads, toothpaste or mouthwash, we donate a fixed amount to the German Agro Action and thereby support international drinking water projects. 

 

No worries, it seems to be more complicated than it actually is. The product type of your happybrush is written on its bottom. If you are not sure, you can also always contact us via support@happybrush.de. We have also created an overview, on which you can read about the individual differences. You can also find an overview on our website to find out which technology fits you better: „To overview“.

 

ROTATING TOOTHBRUSH

The power battery accompanies you on your adventures for up to 3 weeks. Show your happybrush the world behind the bathroom door. Our advice for recharging: When charging for the first time, 24 hours is best, then 16 hours is enough.

Quite simple: Each StarterKit includes a small charging station for your happybrush. You can charge it via USB or plug. The power consumption of the charging station alone is 0.3-0.6 W. When your happybrush is fully charged, it switches to standby mode.

Your R2 contains ahigh-performance lithium ion battery: 3.7 V DC 800 mAh

Your R1 contains a high-performance NiMH-battery: 2x2/3 AA 2.4 V DC 700 mAh

You can see the battery level either on the charging station or by pressing the power button for 2 seconds. You will then see the battery level by the 4 LEDs.

For warranty reasons we would recommend to only use the charger that is included in your Starterkit. You can, however, use other USB power supplies for charging your R2 happybrush.

The happybrush rotating toothbrushes are connected to every happybrush charging station 10 meters away. As a result, the countdown is displayed on each charging station.

You just have to press the power button for 5 seconds and your happybrush is locked. You can deactivate it in the same way.

There are three cleaning modes for both rotating models: Normal (8.800 rotations), Sensitive (6.500 rotations), Polishing (7.000-8.800 rotations). For excellent results, however, we recommend using the Polishing mode after using the sensitive or normal mode for 2 minutes.

The cleaning modes are indicated by the LEDs in the handle. (N= Normal, S = Sensitive, P = Polishing).

The modes are also briefly displayed on the R1 charging station when switching the mode.

The handle and the charging station are waterproof with a protection class IPX7, the power supply has a protection class IPX4.

Yes, there is a built-in 2-minutes timer and quadrant timer (every 30 seconds), which gives a signal by short vibration. After 2 minutes the happybrush does not turn off automatically. In addition, the R1 charger has a 2-minute countdown.

We use a supersoft-coating for all models. The surface feels comfortable and doesn’t slip.

The happybrush weighs 114 grams and has the following dimensions: 22.5 x 3.1 cm (brush head included)

We have measured it and it's about 65 decibel.

The contents are: 1x handle, 1x brush head, 1x charging station, 1x USB cable, 1x plug and 1x manual

Don't worry, of course you can use another toothpaste. However, we recommend our happybrush toothpaste for a full happybrush experience.

ROTATING BRUSHHEADS

Dentists recommend changing the brush heads every 2-3 months. My replacement indicator bristles will tell you when it's time to replace them - just when my smile fades.

The R2 brush heads have been designed to fit both the R1 and the R2 handle. In case you want to use the happybrush brush heads with a different brand: They prefer to be used on a happybrush handle and you want to make them happy, don't you?

Differentely coloured rings make it possible to distinguish them from one another.

Yes, we have strict rules and check them regularly in the quality process.

We use three different filaments, which are produced in Heidelberg and together they gently take care of your teeth: High-quality triple bristles, replacement indicator bristles and natural, transparent polyester bristles.

We chose bristles which are not too hard and not too soft.

 

 

SONIC TOOTHBRUSHES

Your VIBE 3 happybrush contains a high-performance battery which accompanies you on your adventures for up to 5 weeks. Your VIBE 2 battery lasts for up to 3 weeks. Our advice for recharging: When charging for the first time, 24 hours is best, then 16 hours is enough.

Quite simple: Each StarterKit includes a small charging station for your happybrush. However, your VIBE 2 happybrush can only be charged by plug, not by USB like the VIBE 3 or the rotating happybrush.

V3: A powerful lithium-ion battery: 3.7 V 1.200 mAh Li-Ion.

V2: A powerful lithium-ion battery: 3.7 V 800 mAh Li-Ion.

For the VIBE 3, we have improved the benefits of the VIBE models. The new generation has an even more powerful battery, a new charging station and three improved cleaning modes. We hope you like it!

You just need to press the power button for 5 seconds and your happybrush is locked. You can deactivate it in the same way.

The VIBE 3 has three cleaning modes: Normal (25.000 vibrations), Sensitive (30.000 vibrations) and Polishing (30.000 – 40.000 vibrations). For excellent results, however, we recommend using the Polishing mode after using the sensitive or normal mode for 2 minutes.

There are four cleaning modes for your VIBE 2 happybrush: Normal (30.000 vibration, 80% power), Sensitive (26,000 vibrations, 60% power), Polishing (30,000 vibrations, 100% power), Massage (26,000-37,500 vibrations, 60-100% power).

Yes, all of the sonic toothbrushes are waterproof. The V3 handle is waterproof with protection class IPX7 and the charging station with protection class IPX4.

The V1 and V2 handles are waterproof with protection class IPX5 and the charging station with protection class IPX7. So you can brush your teeth in the shower.

Yes, there is a built-in 2-minutes timer and quadrant timer (every 30 seconds), which gives a signal by short vibration. After 2 minutes, your happybrush will give you a short signal.

The V2 will turn off automatically after 2 minutes.

Yes, this gap is important for the vibrations to be transmitted correctly.

We use a supersoft-coating for all models. The surface feels comfortable and doesn’t slip.

The VIBE 3 weighs 108 grams and is 22,7 x 3cm long (brushhead included)

The VIBE 2 weighs 128 grams and is 25,5 x 2,7cm long (brushhead included)

We have measured it and it's about 65 decibel.

V3: 1x handle, 1x brush head, 1x charging station with power supply and USB cable, 1x manual

V2: 1x handle, 2x brush heads, 1x charging station with a plug and 1x manual

With our sonic model V2 we have made a small further development: integrated travel-Lock, 4 cleaning modes (instead of 3), white and black now both have a supersoft coating, there is a flat bottom (no longer with wick), the power button no longer turns on/off too easily – it was time for a further development. We hope you like it!

Don't worry, of course you can use another toothpaste. However, we recommend our happybrush toothpaste for full happybrush experience.

SONIC BRUSHHEADS

Dentists recommend changing the brush heads every 2-3 months. My replacement indicator bristles will tell you when it's time to replace them - just when my smile fades.

They prefer be used on a happybrush handle and you want to make them happy, don't you?

They have small travel icons printed on them in order to make it easy to distinguish one from another.

Yes, we have strict rules and check them regularly in the quality process.

We use two different filaments, which are produced in Heidelberg and together they lovingly take care of your teeth: High-quality replacement indicator bristles and natural, transparent polyester bristles.

We chose bristles that are not too hard and not too soft.

No, the new sonic brush heads V3 only fit the model V3 and not our previous sonic models V1 (HS02 or H02) or V2 (HS03 or HBV2, since Octobre 2017).

 

TOOTHPASTE

Anything you need. But without sodium lauryl sulfate, without triclosan, without palm oil, and microplastics free. Instead vegan!

SuperBlack: Aqua, Sorbitol, Hydrated Silica, Propylene Glycol, Tetrapotassium Pyrophosphate, Sodium C14-16 Olefin Sulfonate, Xanthan Gum, Aroma, Alumina, Sodium Fluoride, Zinc Chloride, Sodium Saccharin, Calcium Glycerophosphate, Charcoal Powder, CI 77499

SuperClean: Sorbitol, Aqua, Hydrated Silica, Xylitol, Propylene Glycol, Sodium C14-16 Olefin Sulfonate, Xanthan Gum, Aroma, Sodium Fluoride, Zinc Chloride, Mentha Spicata Herb Oil, Microcrystalline Cellulose, Sodium Saccharin, Limonene, CI 42090

SuperCoco: Aqua, Hydrated Silica, Sorbitol, Xylitol, Propylene Glycol, Tetrapotassium, Pyrophosphate, Xanthan Gum, Sodium C14-16 Olefin Sulfonate, Aroma, Cocos Nucifera Fruit Extract, Mentha Spicata Herb Oil, Sodium Fluoride, Zinc Chloride, Allantoin, Sodium Saccharin, Alcohol, Limonene, Caramel, CI 77891. Enthält Natriumfluorid.

SuperGreen: Aqua, Sorbitol, Hydrated Silica, Potassium Citrate, Xylitol, Propylene Glycol, Glycerin, Sodium C14-16 Olefin Sulfonate, Xanthan Gum, Aroma, Aloe Barbadensis Leaf Juice Powder, Camelia Sinensis Leaf Extract, Alcohol, Sodium Fluoride, Allantoin, Zinc Chloride, Sodium Saccharin, CI 42090,CI 47005, CI 77891

SuperSoft: Aqua, Sorbitol, Hydrated Silica, Potassium Citrate, Xylitol, Propylene Glycol, Glycerin, Sodium C 14-16 Olefin Sulfonate, Xanthan Gum, Lavandula Angustifolia Flower Extract, Mentha Spicata Herb Oil, Aroma, Allantoin, Sodium Fluoride, Zinc Chloride, Sodium Saccharin, Bisabolol, Limonene, Linalool, CI 16255, CI 42090, CI 77891. Enthält Natriumfluorid.

SuperWhite: Aqua, Sorbitol, Hydrated Silica, Glycerin, Potassium Citrate, Propylene Glycol, Xanthan Gum, Sodium C14-16 Olefin Sulfonate, Aroma, Sodium Fluoride, Zinc Chloride, Sodium Saccharin, Allantoin, Limonene, CI 77891

SuperBlack: ca. 100

SuperClean: ca. 60

SuperCoco: ca. 100

SuperGreen: ca. 80

SuperSoft: ca. 40

SuperWhite: ca. 80

Yes, every toothpaste contains 1,450ppm sodium fluoride.

Yes, each one is vegan.

The happybrush tubes are 100% recyclable and have an aluminium-free seal. A small step for a tube. A big step for the environment.

No worries: of course you can use another toothpaste. However, we recommend our happybrush toothpaste for a full happybrush experience.

 

SHIPPING

Your StarterKit will be shipped to you via DHL and is packed in a nice happybrush box delivered to your home. The delivery takes about 2-3 working days.

Our brush heads come in a compact cardboard box and fit easily into your mailbox! That's good for the environment, the postman and your nerves. Nobody needs the plastic packaging that can't be opened at all!

The minimum order value for free shipping is EUR 20. For orders under EUR 20, the shipping costs are EUR 2.90 for shipments to Germany and EUR 4.95 for shipments to Austria.

We currently deliver to Germany and Austria.

Delivery usually takes 2-3 working days. As soon as your parcel is on its way, you will receive your personal tracking number, so you can see where your parcel is at the moment.

If you are not happy or if your manual toothbrush is too jealous, you can simply return your StarterKit free of charge within the first 100 days when you have purchased in in our webshop - otherwise the return guidelines of the trading partner apply. Of course, we will refund the full purchase price and take care of the shipping costs. Just send us an email to support@happybrush.de.

 

SUBSCRIPTION

Get your flexible subscription and you no longer have to think about reordering your happybrush brush heads, toothpaste and/or mouthwash every few months. We will send you the products automatically and regularly at the interval you choose.

You can cancel your subscription in two different ways. (IMPORTANT: Up to 3 working days before the new interval starts):
a. You click in your order mail on the button "Cancel subscription" or "Abo stornieren".
b. You send an e-mail to our customer service (support@happybrush.de) with your order number and your request.

You can purchase the subscription for all toothpaste variants, mouthwashes and brush heads. You can choose which version and package size you want to subscribe to. The following applies: Subscription are only possible with the existing variants and package sizes in the web shop. An individual setting of the number of packages and variant combinations is not possible.

You decide whether you want to receive a delivery every 2, every 4 or every 6 months.

If you have a subscription, you save 5% with every delivery.

You get your first delivery after 2-3 working days. The delivery time could diverge, if the products are not available.

Your delivery does not always take place on the same day of the month. Due to the delivery conditions, there may be deviations between a few days.

You can pay comfortably by PayPal or credit card

As long as the conditions of the voucher code are fulfilled, it is also valid for the subscription. IMPORTANT: Only the first delivery is discounted. You will receive the following deliveries at the (not discounted) regular subscription price.

The minimum order value for free shipping is EUR 25. For orders under EUR 25, the shipping costs are EUR 3.95 for shipments to Germany and EUR 6.95 for shipments to Austria.
The shipping costs withing Germany are explained underneath:
Abo Intervall

Example: Lara buys a subscription for the VIBE 3 brush heads in a pack of 3 (9,45 EUR/3 pack) with an interval of 2 months as well as a subscription for the SuperCoco toothpaste in a pack of 7 (16 EUR/7 pack) with an interval of 6 months. Together both subscriptions cost 25.45 EUR.
The shipping costs within Germany are shown in the graphic below:Abo Timeline Versand

PAYMENT

You can pay comfortably by PayPal, credit card or Sofortüberweisung.

PROFILE

You can request your password on the login page at any time. If you have any problems, our customer service will be happy to help you. Feel free to contact us by e-mail. support@happybrush.de or just give us a call 089 24412635.

To subscribe, simply enter your e-mail address in the newsletter field on our homepage. To subscribe, simply enter your e-mail address in the newsletter field on our homepage. To unsubscribe simply click on the link "unsubscribe from newsletter" at the bottom of your last newsletter e-mail.